9 out of 10 Customers Give AAA Top Marks for Customer Service
A lot of people know about the AAA’s great services for helping you get back on the road if you get into trouble on a trip away from home, but you may not have realized that it also offers great local discounts in your area. If you’re looking to save some money this summer, here are six amazing local discounts that can be found with an AAA membership.
Introduction
AAA has been rated the best insurance company when it comes to customer service. According to a recent survey, 9 out of 10 customers are completely satisfied with their experience with AAA. They received an overall rating of No. 9 in the category Best Insurer for Customer Service. From reliable roadside assistance to great rates, it's easy to see why so many people choose this company as their go-to option for auto insurance coverage. When asked if they were completely satisfied with the ease of contacting AAA and getting live help, 97% said that they were either very satisfied or somewhat satisfied. 96% also noted that they were either very or somewhat happy about the cost associated with their membership.
What does AAA offer?
When you're looking for a car insurance provider, what do you want? You want to know that your money is going to be spent wisely, that you won't have any hiccups with the claims process, and that when it comes time to renew your policy, the rate will be competitive. AAA provides all these things - they are one of the most highly rated providers in the country. In fact, according to a recent survey, 9 out of 10 customers say they are completely satisfied with their experience working with AAA. When asked if they were completely satisfied with the ease of getting a quote from AAA, 96% said yes.
AAA is also rated No. 9 out of 10 in the category of best insurer for customer service.
In addition to providing excellent customer service, there are other reasons why many people choose AAA:
- Insurance coverage can start as low as $37/mo.* - You don’t need good credit or perfect driving record because low-mileage discounts apply! - Coverage includes rental cars!** (for up to 14 days)
- Unlimited mileage within North America*** - 24/7 roadside assistance & emergency response****
Why is customer service important?
AAA is rated No. 9 out of 10 in the category of Best Insurer for Customer Service. When asked if they were completely satisfied with the ease of doing business, 91% responded that they were very satisfied.
AAA is rated No. 9 out of 10 in the category of Best Insurer for Customer Service. When asked if they were completely satisfied with the ease of doing business, 91% responded that they were very satisfied. With such a high customer satisfaction rating, it seems like it's worth giving them a chance to cover your insurance needs! With such a high customer satisfaction rating, it seems like it's worth giving them a chance to cover your insurance needs! They're easy to reach (including 24/7 and weekends), trustworthy, responsive and attentive. The other 9 companies were: Liberty Mutual Insurance Company; Nationwide Mutual Insurance Company; GEICO ; Geico ; American Family Insurance Group; Progressive Corporation; Travelers Companies Inc.; Farmers Group, Inc.; State Farm Mutual Automobile Insurance Company.
How does AAA compare to other insurers?
AAA is rated No. 9 out of 10 in the category of Best Insurer for Customer Service. When asked if they were completely satisfied with the ease of getting an insurance quote and rate, 80% said it was very easy to get a quote and compare rates, while 20% said it was somewhat easy to do so. Still, when asked whether they would recommend their insurer to others, 67% said they would recommend their current insurer. To find the best insurance company for your needs, you can use our free comparison tool at or read about some of the best options below.
What does this mean?: When we ask customers how well their insurers handled customer service, AAA gets top marks! One thing to keep in mind though: not all customers found it very easy to get an insurance quote and compare rates. Still, that doesn't mean they don't recommend them! Use our comparison tool or read on below to learn more about some of the best options available. When asked if they were completely satisfied with the ease of getting an insurance quote and rate, 80% said it was very easy to get a quote and compare rates, while 20% said it was somewhat easy to do so. Some other insurers came close too: Nationwide Mutual Insurance Company had a score of 8.8; Erie Insurance Group scored 8.5; Farmers Insurance Group earned 8 points; National General Insurance got 7 points, State Farm got 6 points; but USAA only scored 4 points on this question (0-10 scale).
Which company should I choose? For comprehensive coverage that won't break the bank in your state (or province), go with Erie!
What do customers say about AAA?
The American Automobile Association is rated 9 out of 10 in the category of Best Insurer for Customer Service. When asked if they were completely satisfied with the ease of dealing with a claim, only 3% said no. When asked about the level to which their premiums are appropriate, 85% said that they are either exactly right or too low. Overall, it seems as though AAA knows what they're doing when it comes to insurance. It would be hard to find someone who has dealt with them who doesn't have nothing but good things to say. With such high marks from customers and reviewers alike, it's not surprising that AAA is No. 9 out of 10 in the category of Best Insurer for Customer Service! What can you expect from AAA?:
-The lowest rates on auto coverage: 96% of people surveyed say that they feel like they pay an appropriate price for the level of service provided.
-No one will deny your claims: 93% say that it was easy to deal with any issues related to their claim and 94% rate how quickly their issue was resolved as satisfactory.
-Excellent reputation: Only 2% felt like they weren't treated well by customer service reps while 97% thought they were able to get all their questions answered satisfactorily, showing off AAA's excellent reputation!
-First time buyer discounts: 5 years without an accident? Well don't worry because new buyers can get up to 15%.
Conclusion
AAA is rated No. 9 out of 10 in the category of Best Insurer for Customer Service. When asked if they were completely satisfied with the ease of working with AAA, 94% said yes and only 4% said no. This means that a huge majority of customers are very satisfied with how easy it is to work with them and would not hesitate to recommend them to others. It's clear that they know what they're doing when it comes to customer service, so if you're looking for a great insurance company, then you should definitely consider them! When someone goes through the trouble of purchasing an insurance policy, there's always some hope that something bad will happen so the policy can be put into use. For example: your home burns down or you get hit by a car on your way home from work. Fortunately, our family has never experienced any disaster thanks to having a AAA Home Insurance Policy in place. We have never had an issue with dealing with this particular insurance provider and we always get prompt service when needed because their representative knows who we are as soon as we call. They also offer an online chat option which is awesome since it saves us time during busy periods at work where every minute counts.
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